Customer Lobby Reviews

AJ L.
Pleasant Hill, CA
11/10/2017
Great!
From the consultation to the installation, Fine Floorz provided full service on everything I needed. They were knowledgeable and very, very fast--and they kept their promises. I think the installers of the flooring were skilled and conscientious workers who were respectful, nice, and friendly. I like the flooring a lot.

Lynne W.
San Ramon, CA
10/02/2017
The people are the ones who make it happen.
The people at Fine Floorz are just wonderful!
My house was built in the 1960s with hardwood floors. When I moved into my house, they were finished about 10 years ago. Fine Floorz came out and matched it. I mean none of my friends are able to tell where the old floor starts and the new floor ends, it’s hilarious! That is not normal!
Vicky the representative was great! I got to see their work beforehand about two houses down from mine. You can tell when they do a good job. So, I tracked down the realtor from the house and decided to contact them.
Their timeliness for doing the project was immediate. I had problems with the granite people who had done a bad job, so I had to put them on hold until the granite was in on a Saturday. By Sunday my floor was done. So, they worked around my schedule. The guys were phenomenal. I’m very fluent in Spanish so when they came in and I spoke to them they were very surprised. They were just so wonderful! They explained everything to me and by the end I even gave them a hug!
I love that they are a family owned business. They are the #1 choice with prices and just everything! This is the best floor company to ever work with. Both people and product are great! With other big companies, you’re just a number. I've never had such a wonderful experience.

Tammi B.
Walnut Creek, CA
08/20/2017
All in all a great experience
We wanted to replace the carpeting in our living room, dining room, and hallways with laminate flooring so we started shopping around at a number of flooring stores. Of the seven stores that we went to, Fine Floorz had the best product and prices available so we hired them to do the job for us. To our surprise, the finished the whole job in less than a day! All of the servicemen were professional and friendly and they did a great job. They even came back a couple of days later to check in on everything and make sure that we were happy. All in all it was a great experience. I have already recommended them.

Patty T.
Clayton, CA
08/15/2017
Quality service and total satisfaction.
It was our first time using Fine Floorz. Mike helped us. He was very pleasant, customer service oriented, responsive, knowledgeable and helpful.
The prices were very good. We were only going to do three of the rooms on the first level of our house, but we ended up doing five, because they worked with us on the pricing.
We replaced carpeting in three rooms and removed hardwood floors in two others. The whole process took a little over two weeks, but that included the settling time for the wood to acclimate

Jeff W.
Danville, CA
08/14/2014
A good experience
Fine Floorz did a comprehensive flooring project for me and it was a good experience overall. They installed carpet and some linoleum throughout my house, it all looks great. They were easy to deal with and I recommend this company highly.

Chris F.
Walnut Creek, CA
12/18/2013
Fast, courteous, and job well done
Fine Floorz refinished a hardwood floor covered under some carpet and they were quick. There ended up being an issue with the floor and they were quick to take care of it.

Rick M.
Walnut Creek, CA
07/24/2013
The end result lived up to their name.
Fine Floorz finished two rooms for us, and they look beautiful. My only complaint is that Mark, the one who was given the job, was out sick for the project and left it to other employees who definitely weren’t decision makers. They left a lot of the choices up to me and could have walked me through the process more.

Roger H.
Walnut Creek , CA
08/27/2013
Fine Floorz exhibited outstanding workmanship.
We had carpeted stairs and decided to have the carpets removed to be replaced with tile. Fine Floorz did a fabulous job. The workmanship was just tremendous. Our only minor negative would be that they missed some schedule items, so it took a little longer than anticipated. But in the context of the quality of work done, it was all fantastic.

Molliee M.
Walnut Creek, CA
12/20/2013
The results look great.
Fine Floorz tore up the carpet in two of our bedrooms. There was existing hardwood underneath that was pretty badly damaged. They replaced some of it in one room and refinished, stained, and resealed it in both rooms. It looks amazing, so that’s why they get all fives!

Hitesh P.
Dublin, CA
10/28/2013
Good job!
The work was done within a tight timeline. Well done!

Molliee M.
Walnut Creek, CA
12/20/2013
The results look great.
Fine Floorz tore up the carpet in two of our bedrooms. There was existing hardwood underneath that was pretty badly damaged. They replaced some of it in one room and refinished, stained, and resealed it in both rooms. It looks amazing, so that’s why they get all fives!

Kenson S.
Concord, CA
07/31/2013
All good hardwood!
Fine Floorz redid the hardwood in my house. They were efficient workers and very pleasant to deal with through the whole process.
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