What people say about Fine Floorz

Yelp Reviews


Carla D.
Antioch, CA
Reviews from Yelp 1/24/2018
Walked in and was floored (np) by the amount of carpets available to choose from. We were assisted by Natash and JD. They were extremely helpful and nice to work with. One stop shopping!


Cheryl R.
Pittsburg, CA
Reviews from Yelp 1/22/2018
It was fate that led us into Fine Floorz.  We were in the area at appliance parts store when we noticed the Fine Floorz showroom nearby.  We had been wanting to update our flooring and shower for quite awhile so we decided since we were so close we would check it out.  We were met immediately by J.D. who I liked from the minute I met him.  He listened to what we were looking for and offered suggestions and showed us samples.  We picked out luxury vinyl plank waterproof flooring, carpet and shower tiles.  J.D. came out the next day and did the measurements.  We needed to do the installation in stages so we could move our furniture out sections at a time.  They were very accommodating to our wishes.  We had the last of the carpet installed this past Friday and that completed our job.

The floors are absolutely gorgeous!  We could not be happier.  The crew arrived on time and stayed late to finish everything.  Their work is outstanding.  

Then there was the shower tile.  What can we say but WOW!  It is so beautiful it looks like a high end hotel or spa.  Curt's work is next to none and he and his son do an amazing job.  We couldn't be happier.  Curt even set up company to do the glass doors.  Went beyond what he had to do.

Thank you so much J.D. and all the staff and workers with Fine Floorz.  We are sure glad we wandered in to check you out!  Over the moon with everything!


Tessie K.
Dublin, CA
Reviews from Yelp 1/8/2018
Richard is awesome to work with. His attention to details,quick responses & great customer service is the reason we go back to him for home improvement projects. His products are of excellent quality. I highly recommend him for any updates for any floor areas that needs attention.


Hugh S.
Piedmont, CA
Reviews from Yelp 12/1/2017
I've used Fine Floorz for apartment laminate & vinyl for years. Done right the first time at a great price. Who could ask for anything more?


Karen D.
Brentwood, CA
Reviews from Yelp 10/13/2017
My review is straight from a customer service point of view.
Fine Floorz has outstanding customer service. From the person I spoke to on the phone, to Mitchel in the showroom.  The showroom is full of lots of options. Mitchel was very helpful with our design choices.


Ann H.
Walnut Creek, CA
Reviews from Yelp 10/6/2017
Noticed the new showroom on North Main so stopped in and met Richard. I'd been considering new flooring for some time. They have a great selection and I found something I liked very quickly with Rich's help. He came next day to measure and I scheduled installation after some other work got done.  The team showed up on time, worked hard, got finished early and did a beautiful, professional job. Rich stopped in to check on progress and again after the work was done.  Would highly recommend them. Also got a great deal on pricing.


Susanne R.
Venice, CA
Reviews from Yelp 10/6/2017
We had just purchased a new home in walnut creek and needed to install new floors. JD was extremely helpful to us. He worked with our budget and made great suggestions in terms of laminate, carpet & tile. He met our timeline and got the floors completed in time for our move. They also helped us by disposing of some old flooring materials we inherited at the new home. We are very happy with our new floors. I would highly recommend Fine Floorz.


Elizabeth B.
Pleasant Hill, CA
Reviews from Yelp 9/19/2017
Remodeling is not easy but JD and Natasha made this process so easy
They resolved our uneven floors  and recommended a beautiful product. They delivered on time and now my floors are done and my house is almost ready to live in soon.
Highly recommended!!


Mickey B.
Walnut Creek, CA
Reviews from Yelp 6/21/2017
Had Richard come out to give us an estimate on remodeling all of the flooring. He was professional & gave me a quote with exactly what I was looking for. The price was average, but it was more than we wanted to spend, so we passed.


Aaron F.
San Francisco, CA
Reviews from Yelp 4/5/2017
We had Fine Floorz come and redo basically all the flooring in our 2200 sq foot house. About 25% was tile with backing board below, and the rest was hardwood. We also have a radiant heating system so they couldn’t just drive down the old nails and glue on top of them, they had to yank up every single one. Despite that, they got all the floors done on time and were very accommodating when we noticed we had plenty of spare wood and wanted to get the closets done as well. In short, the floor looks beautiful, it was installed on time, and the price for all the work was significantly better than some of the other places we went for estimates. We hope not to do any more flooring for a decade or two, but if we had to, we’d come back here first.


Fritz B.
Walnut Creek, CA
Reviews from Yelp 6/21/2017
I found them very helpful in getting my project for new carpeting organized and finished. The installers they provided were also very good. They arrived on time and cleaned up afterward. I’m very pleased with the wool carpeting I purchased and had installed fro Fine Floors.


S G.
Carmichael, CA
Reviews from Yelp 6/21/2017
Had Richard come out to give us an estimate on remodeling all of the flooring. He was professional & gave me a quote with exactly what I was looking for. The price was average, but it was more than we wanted to spend, so we passed.


Omid A.
San Francisco, CA
Reviews from Yelp 5/23/2017
I was overall happy with Mitchell who oversaw the project and Vicki who worked in the office. That said i was extremely unsatisfied with the responsiveness of their contractor in addition to their failure to inform me of any potential cost increase before the start of the project as well as any potential delay in receiving the material. More specifically, they added $400 for a leveling job once we were half way in the floor installation procedure and there were 3 days delay in its completion during which the contractor was completely MIA.


Kari M.
Concord, CA
Reviews from Yelp 5/15/2017
I don’t do a lot of reviews but had to commend Jd and his installer Alex for giving me my dream floors . I spent a long time finding the floor I wanted and believe me went to every place in town and I got the best deal here . If you think Home Depot is a good deal you are mistaken and the customer service I received was much more personal. I not only received the best deal in town but Jd knows his stuff . You can see his passion for what he does and the integrity of his installers and professionalism was impressive. They also have the best deal for no interest financing which helped me also. I’ve told everyone my experience and not to bypass this gem of a store if you want the custom experience by someone who knows the product and what is best for your lifestyle.


Paul A.
Austin, TX
Reviews from Yelp 2/25/2017
We needed to recarpet two sets of stairs in order to stage our condo for sale. JD was super helpful and gave me a price estimate over the phone (which other places wouldn’t do without coming out to measure first). He even got me a lower price on the carpet than he originally quoted. The installation was quick and easy and we are extremely satisfied with the outcome. Highly recommended. Thanks guys!


Scott C.
Walnut Creek, CA
Reviews from Yelp 4/8/2017
Fine Floorz just completed our downstairs flooring installation and we couldn’t be happier with how everything turned out. From the start, JD helped educate us on the various options and what might be most suitable given our needs. Given their competitive prices and honest/straightforward approach, we elected to go with them for our job. Their install crew was great as well. On time, efficient, and a high attention to detail. We would highly recommend JD and Fine Floorz.

Google Reviews


Hallmark Floors
Ontario, CA
Reviews from Google 5 reviews · 15 photos
2 months ago-
Fine Floorz of Walnut Creek CA is a Hallmark Floors Spotlight Dealer. Mitchell and his team are profound professionals in their field, with a wealth of knowledge about hardwood flooring and installation. We are proud to have them be an elite Dealer for Hallmark Floors. They are in great standings with both their community and within the flooring industry. Fine Floorz have proven to be highly knowledgeable of Hallmark Floors products and these are just a few of the reasons why we strongly recommend them as a dealer.


Gina Miller
Walnut Creek, CA
9 reviews · 1 photo 5 months ago-
Reviews from Google 5 months ago
Fine Floorz did an amazing job on our home flooring. My husband and I could not be happier with their level of service and skill. About 2 weeks after our floors were installed we had a minor issue with one of the wood planks. I called and they quickly came back to replace the plank. Over all we are super happy with them and now they are going to carpet our bedrooms!


Allison Langer
Walnut Creek, CA
Reviews from Google 14 reviews a year ago-
Fine Floorz did an amazing job! Everyone there is really nice and helpful. Our wood floors look so good! Our house looks like a brand new place. I would recommend them if you are calling flooring companies because the overall process was easy and the pricing was about the same as everyone else we called. They had a lot to choose from which made it pretty easy since we were on a budget. We ended up getting the laminate flooring because it looks so real and is way less expensive than the real hardwood floors. The house looks great and they even came back to fix a deep scratch we made after they left. Overall it was a great experience.


Angelo Madrid
Walnut Creek, CA
Reviews from Google 1 review a year ago-
For the longest time my Mother who was diagnosed with cancer, needed all of her apartment’s carpet replaced, which was very old and had stains on it from all of her children and grandchildren living there. There was mold under the carpet which is bad for anyone’s health and my older brother even had a dog living there at a time that really made the carpet messy and smelly. So we asked FineFloorz to get the job done and they did an awesome job. They replaced the carpet in the main bedroom as well as all the kids rooms. There was carpet on the stairs that was replaced efficiently as well as the upstairs living room area. What a difference it made and also put a smile on my mom’s face as she felt more comfortable living in a more suitable and better condition. The moldy and stained carpet was ripped and thrown out from every square inch of the apartment and now the place looks marvelous. The Fine Floorz squad completed this task with efficiency and haste, I couldn’t be any more happier with the results. A Big Thanks to Mitchell, Laura, and the FineFloorz crew with there prestigious service, We are all very pleased and thankful with the service and installation! 🙂


Chris ACS
Walnut Creek, CA
Reviews from Google 2 reviews 3 years ago-
It all started with a picture on Houzz that me and my wife fell in love with. We hunted down the floors, which turned out to be Du Chateau. We were referred to Mitch at Fine Floorz through the regional Du Chateau rep. I must say, this place is absolutely first class. From the minute we walked in we were greeted with the utmost kindness and knowledge from Mitch. The whole staff is super friendly and willing to help in any way. It’s not often that you get to deal directly with the owner, and in this case, we did. Not only was the service excellent but Mitch really wanted to earn our business. He gave us an amazing deal! I would recommend anyone to go visit Fine Floorz if you are looking for exceptional service and a good selection of truly Fine Floors.

Facebook Reviews


Allison Langer reviewed Fine Floorz —5 star
Walnut Creek, CA
Reviews from Facebook March 25, 2016 ·
My husband and I were calling flooring companies in Walnut Creek area and came across fine floorz. We decided to go to their showroom and were helped by Mitchell who is the owner and very easy to work with. There is no pressure when there which was most important to me. They made suggestions and let us choose what we wanted. After the initial visit they had someone come by the house and measure the rooms for the new flooring. the flooring installation was faster than I had anticipated. They finished in a few days and our home looks so much better! It feels like a brand new place. Overall we had a really good experience with fine floorz and would recommend them. Everyone was really nice and easy to work with.


Gina Miller reviewed Fine Floorz — 5 star
Walnut Creek, CA
Reviews from Facebook July 6, 2016 ·
Fine Floorz installed our flooring and did a wonderful job. We went to their showroom, picked out our flooring, then Mitch came by to do the measuring. A few days later the crew came in and moved all our furniture, and began the flooring installation. They finished the project in 2 days and it looks awesome. The new floors make the home look so much nicer. We would definitely use them again in the future. The entire staff was very nice!


Gaby Lopez-Aguilera reviewed Fine Floorz — 5 star
Walnut Creek, CA
Reviews from FacebookJune 26, 2015 ·
Always friendly and very helpful. I love the variety of products and brands helped me make a better choice. Great easy to get to location! My floors look great!!:)


Jacob Zepeda reviewed Fine Floorz — 5 star
Walnut Creek, CA
Reviews from Facebook October 7, 2015 ·
My wife and I used fine floorz to install flooring in our home and they did a great job. Everyone was very professional.


Jonnie Bells reviewed Fine Floorz — 5 star
Walnut Creek, CA
Reviews from Facebook January 11, 2016 ·
Fine Floorz installed hardwood flooring in our home last year and they still look amazing! Suzanne helped us at their showroom and did a wonderful job. We love our flooring! Thanks everyone!


Zina Escovedo reviewed Fine Floorz — 5 star
Walnut Creek, CA
Reviews from Facebook June 17 ·
I’m here visiting Fine Floorz! Grand opening… stop by 🙂 they even have hamburgers today… you know I’m happy!
Fine Floorz


Michael Morris reviewed Fine Floorz — 5 star
Walnut Creek, CA
Reviews from Facebook  December 2, 2012 ·
Mitchell & Laura Barocio are fine, caring, and professional. Their attitude towards their business, is clear in the way they deal with both customers and associates. Your satisfaction is guaranteed when you trust them with your business!

Customer Lobby Reviews


AJ L.
Pleasant Hill, CA
11/10/2017
Great!
From the consultation to the installation, Fine Floorz provided full service on everything I needed. They were knowledgeable and very, very fast--and they kept their promises. I think the installers of the flooring were skilled and conscientious workers who were respectful, nice, and friendly. I like the flooring a lot.


Lynne W.
San Ramon, CA
10/02/2017
The people are the ones who make it happen.
The people at Fine Floorz are just wonderful!
My house was built in the 1960s with hardwood floors. When I moved into my house, they were finished about 10 years ago. Fine Floorz came out and matched it. I mean none of my friends are able to tell where the old floor starts and the new floor ends, it’s hilarious! That is not normal!

Vicky the representative was great! I got to see their work beforehand about two houses down from mine. You can tell when they do a good job. So, I tracked down the realtor from the house and decided to contact them.

Their timeliness for doing the project was immediate. I had problems with the granite people who had done a bad job, so I had to put them on hold until the granite was in on a Saturday. By Sunday my floor was done. So, they worked around my schedule. The guys were phenomenal. I’m very fluent in Spanish so when they came in and I spoke to them they were very surprised. They were just so wonderful! They explained everything to me and by the end I even gave them a hug!

I love that they are a family owned business. They are the #1 choice with prices and just everything! This is the best floor company to ever work with. Both people and product are great! With other big companies, you’re just a number. I've never had such a wonderful experience.


Tammi B.
Walnut Creek, CA
08/20/2017
All in all a great experience
We wanted to replace the carpeting in our living room, dining room, and hallways with laminate flooring so we started shopping around at a number of flooring stores. Of the seven stores that we went to, Fine Floorz had the best product and prices available so we hired them to do the job for us. To our surprise, the finished the whole job in less than a day! All of the servicemen were professional and friendly and they did a great job. They even came back a couple of days later to check in on everything and make sure that we were happy. All in all it was a great experience. I have already recommended them.


Patty T.
Clayton, CA
08/15/2017
Quality service and total satisfaction.
It was our first time using Fine Floorz. Mike helped us. He was very pleasant, customer service oriented, responsive, knowledgeable and helpful.
The prices were very good. We were only going to do three of the rooms on the first level of our house, but we ended up doing five, because they worked with us on the pricing.
We replaced carpeting in three rooms and removed hardwood floors in two others. The whole process took a little over two weeks, but that included the settling time for the wood to acclimate


Jeff W.
Danville, CA
08/14/2014
A good experience
Fine Floorz did a comprehensive flooring project for me and it was a good experience overall. They installed carpet and some linoleum throughout my house, it all looks great. They were easy to deal with and I recommend this company highly.


Chris F.
Walnut Creek, CA
12/18/2013
Fast, courteous, and job well done
Fine Floorz refinished a hardwood floor covered under some carpet and they were quick. There ended up being an issue with the floor and they were quick to take care of it.


Rick M.
Walnut Creek, CA
07/24/2013
The end result lived up to their name.
Fine Floorz finished two rooms for us, and they look beautiful. My only complaint is that Mark, the one who was given the job, was out sick for the project and left it to other employees who definitely weren’t decision makers. They left a lot of the choices up to me and could have walked me through the process more.


Roger H.
Walnut Creek , CA
08/27/2013
Fine Floorz exhibited outstanding workmanship.
We had carpeted stairs and decided to have the carpets removed to be replaced with tile. Fine Floorz did a fabulous job. The workmanship was just tremendous. Our only minor negative would be that they missed some schedule items, so it took a little longer than anticipated. But in the context of the quality of work done, it was all fantastic.


Molliee M.
Walnut Creek, CA
12/20/2013
The results look great.
Fine Floorz tore up the carpet in two of our bedrooms. There was existing hardwood underneath that was pretty badly damaged. They replaced some of it in one room and refinished, stained, and resealed it in both rooms. It looks amazing, so that’s why they get all fives!


Hitesh P.
Dublin, CA
10/28/2013
Good job!
The work was done within a tight timeline. Well done!


Molliee M.
Walnut Creek, CA
12/20/2013
The results look great.
Fine Floorz tore up the carpet in two of our bedrooms. There was existing hardwood underneath that was pretty badly damaged. They replaced some of it in one room and refinished, stained, and resealed it in both rooms. It looks amazing, so that’s why they get all fives!


Kenson S.
Concord, CA
07/31/2013
All good hardwood!
Fine Floorz redid the hardwood in my house. They were efficient workers and very pleasant to deal with through the whole process.
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Houzz Reviews


Fritz Brunner
Walnut Creek, CA
Relationship: Client
Project Date: June 2017
Project Price: $10,000 – $49,999
I found them very helpful in getting my project for new carpeting organized and finished. The installers they provided were also very good. They arrived on time and cleaned up afterward. I’m very pleased with the wool carpeting I purchased and had installed from Fine Floors.


j_gonzalez1116
Walnut Creek, CA
Relationship: Client
Project Date: April 2016
Project Price: $10,000 – $49,999
I can’t say enough how happy we are with this work! Mitch and Suzi took care of our entire house flooring. They are professional and their work is top notch, customer service is awesome. Can’t thank them enough, we love the final results.


Gaby Aguilera
Walnut Creek, CA
Relationship: Client
Project Date: May 2016
Project Price: $10,000 – $49,999
Fine Floorz completed our Dental Office carpeting in a timely pleasant manner. Our new look is awesome! Fine floorz took their time to explain all the different options available to us and delivered the best service and quality.


Bertolami Interiors        
Walnut Creek, CA
Relationship: Colleague
Project Date: June 2016
Project Price Range: $10,000 – $49,999
I LOVE my floors… Working with Fine Floorz has been a pleasure. Everyone these is knowledgeable, friendly and easy to work with. They know their vendors and helped me out of a potential disaster. I highly recommend Fine Floorz, give Mitch a call. I will call Fine Floorz for all my future design projects!


Stafford Structural
Concord, CA
Relationship: Client
Project Date: October 2015
Project Price: $10,000 – $49,999
Mrs. Punt not only has a keen and reliable eye for style and a realist’s concern for durability and suitability, but maintains a rare commitment to perfect and professional installation of Fine Floorz products. We have recommended her to our real estate clients, a certain symbol of trust, and engaged her for both hardwood and carpeting projects in our own home. There are hundreds of flooring firms available to us, and their inventories are similar if not identical in respective market niches, and competition encourages similar pricing: The difference and distinction among them lies with service reliability and the personal commitment of a company’s owner and staff. Suzanne Punt shines brightly above them all.


jsilva100
Walnut Creek, CA
Relationship: Client
Project Date: June 2015
Project Price: $10,000 – $49,999
Mitchell and the Fine Floorz team are amazing! I’ve worked with them a few times for my different properties and they always go above and beyond to make sure they get the job done! They have a great selection of quality products and their pricing is very competitive. They are professional, attentive and have always been available to answer any questions. I highly recommend Fine Floorz.


tfala
Danville, CA
Relationship: Client
Project Date: February 2015
Project Price: $10,000 – $49,999
I would just like to give Fine Floorz kudos for their professionalism, friendliness and fine work. I was randomly looking online for companies nearby that I might use to install hardwood flooring in my home.
I believe I filled out a questionnaire online and Vicky called me to see if she was able to help. I went into the store, met Vicky and the owner Mitchell, and went from there. They were not hard sell, they were very helpful. Mitchell came to measure and was competitive in his pricing, and stated he wanted to work with his customers. It is nice to have the owner of the company be so hands on. He assured me the installers would be clean, quick and above all do a good job. During the time between purchasing the floors and the installation, my husband was diagnosed with cancer, and needed surgery. All this during a remodel.
Mitchell assured me that he would send in two extra men to get the job done within two days, as to not bother my husband upstairs recuperating. He kept his word, the floors look great and I love it.
The entire team that he has from Vicky to the installers was wonderful to work with.

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